Rapid Response Center

 

In the wake of Hurricane Irma, you and your classmates may find it difficult to complete your clinical compliance requirements.

At CastleBranch, our Customer Experience Team stands ready to help—and provide you with some much-needed peace of mind.

In fact, we’ve established a priority Help Desk phone line for students affected by this natural disaster.

As you pursue the completion of your clinical compliance requirements, trust that we will be here to assist you every step of the way.

Over the next few weeks, simply dial 910-447-8058 for direct access to one of our 70+ customer service experts.

No waiting, no holding, just answers.

We’ll also provide you with the most up-to-date information—such as courthouse closings in your area and other important details—as they become available.

On behalf of our entire family here at CastleBranch, we hope for your continued safety and success as you begin the next important steps in your journey.

Sincerely,
The CastleBranch Customer Experience Team

 


 

Hours of Operation:


Monday-Thursday 8am-10pm Eastern
Friday 8am-6:30pm Eastern
Sunday 10am-6:30pm Eastern

 


 

School-Specific Information:

At this time we have not received any information from schools about extensions to student or faculty requirements.

 


 

Live Updates:

Please expect delays due to Irma, below is a list of impacted locations and searches. Please note that the list is subject to change -

State of TX - Aransas, Orange and Refugio Counties, TX - pending update from researcher (no updates as of 09/20).

International Searches -

Puerto Rico - closed - ETA unknown. Barbuda searches - unable to run - island completely evacuated, no ETA. Pending confirmation from researcher on what other countries are still experiencing impacts.


Puerto Rico -
Courts across the island closed on 09/05/17 at noon in preparation for the storm. We do not have an ETA from the island but we do know power is out in most areas. Please note that MVR searches will impacted as well as any criminal or civil searches

International Searches -
We are waiting on a confirmed list of impacted countries.

The following courts are closed in preparation for Hurricane Irma:

Puerto Rico Searches update:

Courts across the island closed on 09/05/17 at noon in preparation for the storm. Our court runners will be back in business again once the hurricane moves on but are predicting loss of power/phone in all areas of the island due to the severity of the storm.

Please note that MVR searches will be impacted as well as any criminal or civil searches out of Puerto Rico.

 

In the devastating wake of Hurricane Harvey, you and your classmates may find it difficult to complete your clinical compliance requirements.

At CastleBranch, our Customer Experience Team stands ready to help—and provide you with some much-needed peace of mind.

In fact, we’ve established a priority Help Desk phone line for students affected by this natural disaster.

As you pursue the completion of your clinical compliance requirements, trust that we will be here to assist you every step of the way.

Over the next few weeks, simply dial 910-447-8058 for direct access to one of our 70+ customer service experts.

No waiting, no holding, just answers.

We’ll also provide you with the most up-to-date information—such as courthouse closings in your area and other important details—as they become available.

On behalf of our entire family here at CastleBranch, we hope for your continued safety and success as you begin the next important steps in your journey.

Sincerely,
The CastleBranch Customer Experience Team

 


 

Hours of Operation:


Monday-Thursday 8am-10pm Eastern
Friday 8am-6:30pm Eastern
Sunday 10am-6:30pm Eastern

 


 

School-Specific Information:

At this time we have not received any information from schools about extensions to student or faculty requirements.

 

 


 

Live Updates:

Here is a list of the searches that are still impacted by Hurricane Harvey (all other locations are up and running but delays may still occur as they catch up). Texas counties:

  • Aransas County - closed until further notice
  • Refugio County - closed until further notice
  • Orange County - closed until further notice - Originally scheduled to open today, but, the courthouse experienced extensive flooding and they do not know when they will be open. Orange county has a satellite office opened but the satellite office is not conducting criminal searches.

This will impact the following county Criminal, Civil, and Confirmation criminal searches:

 

COUNTY

STATE

ARANSAS

TX

AUSTIN

TX

BEE

TX

BRAZORIA

TX

BRAZOS

TX

CALHOUN

TX

CAMERON

TX

CHAMBERS

TX

DEWITT

TX

FORT BEND

TX

GALVESTON

TX

GRIMES

TX

HARDIN

TX

HARRIS

TX

JACKSON

TX

KELBERG

TX

LAVACA

TX

LIBERTY

TX

MATAGORDA

TX

MONTGOMERY

TX

NEWTON

TX

NUECES

TX

ORANGE

TX

POLK

TX

REFUGIO

TX

SAN JACINTO

TX

SAN PATRICIO

TX

TYLER

TX

VICTORIA

TX

WHARTON

TX

 

 

PARISH

STATE

CAMERON

LA

VERNON

LA

BEAUREGARD

LA

NATCHITOCHES

LA

VERMILION

LA

SAINT MARY

LA

ACADIA

LA

ALLEN

LA

EVANGELINE

LA

JEFFERSON DAVIS

LA

GRANT

LA

WINN

LA

JACKSON

LA

CALCASIEU

LA

IBERIA

LA

LAFAYETTE

LA

ORLEANS

LA

SAINT LANDRY

LA

SAINT MARTIN

LA